nav

In today's selling environment customers want to be sold in a way that meets their buying needs. The value of the sale, at times, is based largely on the product itself and the salesperson's facilitation of access to the product.

Everybody Sells program includes the following:

Personalized workbook that includes:
Moments of Truth, Selling Behavior Style, Everybody Sells Model
Acknowledge and Greet the Customer
Uncover Customer Needs
Translate the Value of Your Products
Bringing the Transaction to a Close

Irate Customer & Problem Resolution System
Understand the Problem
Create Solutions
Fix the Problem
Follow-Up

Telephone Etiquette
Pick up Phone on the second or third ring
Greet the Customer
Give Your Name
Ask the Customer if You Can Help

Focuses on giving managers coaching tools and skills to help people increase their productivity. The program includes the following:
Role of the Coach
Planning Process
Coaching & Intervention Process
How to Conduct Effective Meetings
Reinforcement System
Measure/Follow-Up System

Everybody Sells is designed to be presented in a six hour session. A three-hour follow-up and reinforcement session is part of the Learning System.

Special Characteristics of
Customer Excellence Learning System:

Train-the-Trainer Certification Program
Measurement System
Coaching & Reinforcement Program
Kowledge Reinforcement Quizzes