CustomerExcellence is designed to focus on service skills that secure, build, and sustain customer relationships. By valuing these relationships and listening to their needs, customers reward organizations by moving from “satisfied” to “loyal.” This is the ultimate compliment a customer can pay to an organization.
Creating Loyalty through Passion and Commitment.
Engage the customer
It's Not What You Say, It's How You Say It
Does It Matter Who's Wrong? [Dealing with Irate Customers]
Four Step Resolution System
Focuses on giving managers/supervisors coaching tools and skills that impactattitude, behavior and performance. The program includes the following: “Role of the Coach ” “Coaching and Intervention Process” “Reinforcement System” Measure/Follow-Up Program Everybody Sells is presented in a four-hour session. A follow-up and reinforcementsession is part of the Learning System.